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Shop Terms

terms and conditions


Terms and Conditions

Definitions:

The Purchaser - The individual, company or trader who is dealing online with London Satellite Shop for the purchase of The Product(s);
The Website - London Satellite Shop;
The Product(s) - Any item listed for sale on The London Satellite Shop;
The Broadcaster - A network or station, that broadcasts radio or television programs free or as pay per view.

General

The London Satellite Shop is mail order only. By purchasing any of The Product(s) listed on The Website you agree to these terms and conditions.

Ordering

Orders from The Purchaser will be taken by electronic form on The Website. Most of The Products sold on this website are ready to ship within 3 working days of ordering. In case The Product(s) ordered is not available The Purchaser will be informed immediately either by email or by phone. If The Product(s) is out of stock at the time the order was placed, The Purchaser will have the choice to wait untill they become available or opt for a refund.

Payments

Payments must be received in full prior to shipping. Payments made by cheque are subject to 7 working  days bank clearance. London Satellite Shop accepts UK Debit and Credit cards through  Paypal for any amount.

All the card details and other sensitive information from The Purchaser will be processed on a secure server using the highest commercially available encryption key length of 128-bits provided by BT Trustwise and Verisign offered by Paypal.

NONE OF THE CARD DETAILS WILL BE DISCLOSED TO US, NOR WILL ANY PERSONAL DETAILS BE DISCLOSED OR PASSED IN ANY WAY TO ANY THIRD PARTY.

Shipping

Shipping will be by the best available courier, being UPS, DHL, Royal Mail.  Please allow 2-3 working days from the date the order was placed. A signature will ALWAYS be required on delivery.

Please note, for security reason, we will only ship to  the address registered with the credit/debit card used for the transaction.
 



Returns & Refunds

As a consumer, you have the right to cancel the order with us at any time within 14 days from the day of delivery PROVIDING goods are returned in the same brand new conditions as they were supplied: unused, undamaged and in the original packaging. Note that the delivery charges are not refundable.

Once the goods have been dispatched, The Purchaser is still able to cancel the order within 14 days under the Distance Selling Regulations. A full refund will be issued not including postage and packing fee. If the product was purchased with a "Free shipping" offer then we reserve the right to deduct any postage & packaging costs incurred by us.

Goods must be returned in an unused and unopened condition within 14 days, Return postage and any additional postage and packing charges will be within the buyer’s responsibility. Original postage and packing fees are NOT refundable.

We would advise that you enclose a cover note on the outside of the package including your order details and reason for return to ensure there are no delays with refunding your payment. When returning goods we would always recommend using a ‘signed for’ delivery service to ensure the goods arrive back safely. When the goods are received by us, we shall process the agreed refund amount within 5 days.

All products returned will be inspected to ensure they are returned in brand new condition and re-saleable condition. Genuinely faulty goods will be replaced if returned to us within 14 working days, however we must be advised of any faulty goods upon receipt of the item (Please note that the above terms does not apply to products sold as seen or without any warranty) It is the customers responsibility to pay for and ship the item back to us.

All non-faulty or items ordered in error will be subject to a 25% restocking fee minus postage charge. Any items missing from order should be reported to us within 48hrs of receipt. Return address: London Satellite Shop, 245 Whitefoot Lane, Bromley, Kent, BR1 5SE, UK.

Faulty or damaged goods: In the unusual event that you should receive goods from us that are damaged or defective, you must notify us within 24-48 hours maximum. If a product arrives damaged or faulty, Creative Satellite Ltd reserves the right to acquire photographic evidence before progressing to resolve the problem.

Failure to supply photographic evidence by e-mail or post when requested may invalidate your transaction. Where deemed possible we will replace any faulty/damaged components rather than replacing the whole item. We will always ensure that the product received is suitable for use and of satisfactory condition, and will endeavour to solve any problem as efficiently as possible.

Satellite viewing cards are exempt from our Return Policy, at our discretion we might be able to compromise therefore please contact us first. Viewing cards must be unused and not activated.

Due to the nature of the product, we are unable to guarantee subscription viewing cards, should the broadcaster decide to cease broadcasting or alter its programming content from those currently advertised, change in schedules, satellite position, or card is misused and/or cancelled by the Broadcaster.

NOTICE FOR UK PUB AND BARS OWNERS: Sports and football viewing cards sold by London Satellite Shop are provided for domestic  and personal use only, no advice or warranty will be given for use in UK public houses, bars and any other public place. The showing of live Premier League matches in UK commercial premises such as pubs and sport bars WILL result in copyright infringement of UK laws as well as infrigement of our Terms & Conditions therefore  in hefty fines from the the F.A., the Football Assosiaction, and the voidance of our warranty on the viewing card. NO EXCEPTIONS!!

RETURNS & REFUNDS DO NOT APPLY TO SERVICES PAID FOR ONLINE.

Warranty

All The Product(s) listed on The Website come with 12 months warranty unless otherwise stated on the description. The Product(s) found faulty will be either replaced or repaired as appropriate. All the shipping charges to and from our premises will be paid by The Purchaser. The Product(s) found to be not faulty, but tampered with, or with different softwares, firmwares, legal or illegal from the original package will be repaired, if possible, at The Purchaser's own cost and sent back at The Purchaser's expense.

CONDITIONAL ACCESS MODULES (CAMs) AND SATELLITE RECEIVERS will be sold with original software. Any other software loaded, upgraded or in anyway different from the original WILL INVALIDATE THE WARRANTY.

THE LONDON SATELLITE SHOP HAS THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE.

 

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